Data + Wine Coaching: Sneak Peek of Enolytics' Support Page

Over the past few weeks, we’ve shared videos that describe the features of our three products: ecommerce data analytics, depletion data analytics and segmentation of consumer demographics. They’re also gathered together on this page of our website.

We think the videos are helpful overviews and guides. Even so, we realize that you’ll want to get to know the tools at your own pace, and that you’ll undoubtedly have questions that arise.

This is where support.enolytics.com comes in, and this week we’d like to share a sneak peek.

As you can see in the image above, our support portal contains two primary components: the Knowledge Base and the Customer Community.

The Knowledge Base is a storehouse of information, from a glossary of terms and their meanings to in-depth training videos about the different features of our products. We’ve made a solid start to the Knowledge Base, and it’s growing every day in response to our customers’ questions and points of clarification.

The Customer Community is a collaboration platform for the Enolytics community. It includes background information on new functionality, and it allows clients to submit and define feature requests. Others in the Community can “vote” for your request, pushing it higher up the priority ladder, and we’ve included a section with release notes, videos and known issues. Think of the Community platform as a direct line to our product managers and senior level engineers.

Our goal with the portal is for you to feel supported by our team.

In fact, as we’ve built out the portal these past few months, I’ve started to think of it as a “coaching” resource. It walks you through the process step by step. It answers your questions, with easy access to a wealth of information. It’s there to support your success.

So am I. Please let me know where you’d like to start.

Thank you, as always, for reading.